Please contact us before returning any items by sending us an email at info@nileres.com

Shipping and delivery
Free standard shipping via PostNord (Swedish post office) over 1000 SEK in Sweden.
Free upgraded shipping over 1500 SEK in Sweden. 

Orders under 1500 SEK will apply a shipping fee based on your delivery country.
Sweden Standard: 29 SEK
Sweden Insured and Traceable: 49 SEK
Europe Insured and Traceable: 89 SEK
Outside of Europe Insured and Traceable 109 SEK

Products in stock are normally sent out within 3-5 working days and it will be delivered within the number of working days shown on the website. The expected delivery time for an order is sent out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. During high season and Sale, processing time may take up to 7 working days. 

Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery (usually within 14 days). If you do not pick up the delivery in time, we reserve the right to charge you a fee of 200 SEK.  

The fee represents a cost for the delivery fee and return billing. If you change your mind when the package is already shipped from us, you must pick up your package from your delivery depot and send it back to us. If the package is not picked up it will be automatically registered as non collected and charged according to the fee.

We only provide insured and traceable shipping method when delivery outside of Sweden.  If your package is opened or damaged when you receive it, please contact your local post office immediately and inform us. Your package is insured which means you will get your lost back from the post office.